That moment when it didn’t work as expected… Your scheduled or published posts did not show up on your social media channels? Let’s wade right in!
Here are some common reasons and tips:
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If you are scheduling a post for future Specific Date and Time.
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Solution: Schedule it at least 2 minutes ahead of the scheduled post time.
Example: If you want the post to be published at 4:00pm today, schedule it before 3:58pm today. -
This does not apply to Post Now.
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The multimedia file in your post(s) does not meet the requirements of the target social media platform.
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Solution: Check your multimedia file against the published requirements
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The multimedia file in your post(s) size exceeds the Brandcil file size limit
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Solution: Resize or choose a smaller file size and try again
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The number of characters you entered exceeded that the maximum limit allowed for the target social media platform
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Solution: Rephrase to use fewer characters
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Not sure what happened? Select Logs from the left navigation menu within Brandcil to check the error log for additional details and adjust your post accordingly
Posts still not posting? Contact support@brandcil.com