Having trouble adding a multimedia file? There’s no magic bullet, but you should first check for the following:
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Is the file larger than your maximum allowed file size on Brandcil platform?
| Brandcil Package | Professional | Business |
| Max. Single File Size | 300 MB | 1 GB |
| Max. Storage Size | 1 GB | 25 GB |
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Is the file in a supported format for the target Social Media Platform?
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Use this table to help determine which platform supports which files:
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Platform |
Supported image types, formats, and aspect ratios |
Supported video types, formats, aspect ratios and lengths |
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Official Links: Image Guide (Resolution, Size and Aspect Ratio) Recommended: .jpg, .png Image Size: Max 30MB Aspect Ratio: 1.91:1 to 4:5 Resolution (Recommended): 1:1 ratio: 1440 x 1440 pixels (Min 600 pixels) 4:5 ratio: 1440 x 1800 pixels (Min 750 pixels) |
Official Links: Recommended: .mp4, .mov, .gif Video Size: < 30MB recommended Video Length: < 15 sec recommended Aspect Ratios: Stories: 1.91:1 to 9:16 Feed: 16:9 to 9:16 |
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Official Link: Aspect Ratio: 1.91:1 to 4:5 Resolution: 320 to 1080 pixels. (Instagram will size image down to 1080 pixels) Up to 10 photos at once (carousel) |
Official Link: Aspect Ratio: 1.91:1 to 9:16 Resolution: Min 720 pixels |
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X/Twitter |
Official Link: .jpg, .png Image Size: Max 5MB |
Official Link: Video File Types, Size & Length .mp4, .mov Video Size: < 30MB recommended Video Length: < 15 sec recommended |
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Official Links: .jpg, .png Image Size: Max 20MB Aspect Ratio: 2:3 recommended Resolution: 1000 x 1500 pixels recommended |
Official Links: .mp4, .mov, .m4v Video Size: 2GB max Video Length: 15 min max Recommended Length: 6 to 15 sec |
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Official Link: .jpg, .png, .gif |
Official Link: Video File Types, Size, Aspect Ratio & Duration .mp4, .mov, .avi, .wmv, and more Video Size: 75KB to 5GB Video Length: 15 min max Aspect Ratio: 1:2.4 to 2.4:1 Resolution: 256 x 144 to 4096 x 2304 |
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TikTok |
.jpg Up to 35 items at once |
Video size: Max 20MB Aspect Ratio: 9:16 Resolution: 1080 x 1920 pixels |
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YouTube |
N/A |
Official Links: Video Resolution & Aspect Ratios .mp4, .mpg, .mov, .avi, .wmv, and more Aspect Ratio: 16:9 standard Resolution (Recommended): 4320p (8k): 7680x4320 |
Still having problems? If you’re still having trouble let us know!